The personal computer has become as essential a part of today's business and household as the telephone, television and VCR.  Every day we hear about new and innovative ideas for increasing personal productivity and improving our understanding of the increasingly complex world around us.  Computer literacy and a practical familiarity with word processing, spreadsheets, presentations, databases, email and the internet are becoming essential skills in both the workplace and at home.

The Windows Environment

Windows provides an operating environment within which the computer user and computer programs efficiently and effectively communicate.

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System Utilities

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Managing Files

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System Maintenance and security

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Backing up files

Word Processing

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Letters, envelopes and reports

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Address labels, postcards, etc.

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Spelling and grammar

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Tables and columns

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Images and graphs

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Importing spreadsheets

Spreadsheets

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Budgeting and forecasting

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Summing columns and rows

	•	Formulas
	•	Charts and graphs

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Workbooks

Presentations

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Presentation objectives

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Master templates

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Animation and sounds

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Interactive techniques and options

Databases

	•	Designing tables
	•	Accounts receivable and payable

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Inventory control

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Special purpose reports

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Contact management databases

email

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Addressing messages

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Forwarding and replying

	•	Filing messages
	•	Attaching files and photos

Internet

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Using web browsers

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Kid-safe resources

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Internet auctions

	•	Portfolio/investments tracking
	•	Internet security

Creating Web Sites

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Web site design and maintenance

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Business and family home pages

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Electronic commerce

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Search engine registration

Personalized Training Techniques

Computer training is conducted on an individualized basis using a technique developed by the Army - "Performance Oriented Training". Years of practical experience in applying this technique are applied to the specific requirements of the client and builds on those skills already mastered. This permits "personalization" of training and avoids wasting the client’s valuable time and energy.

Each training session includes a demonstration of how the selected software program can best satisfy the client’s requirements, followed by step-by-step hands-on instruction using the same techniques, then an objective evaluation of the client’s ability to use the program without instructor assistance. The training objective is achieved when the client reaches a satisfactory level of competence and confidence.

Following the initial orientation session, it is recommended that individual training be limited to a maximum of two hours a week with the client applying and practicing these skills in between weekly training sessions.

Experience indicates the average client wanting to master one or two of these programs will need no more than two to four sessions to completely achieve the desired level of competence.

Biography

Bob Totten has been an active computer user for more than 36 years.  His background includes 27 years as an Army engineer where he used the analytical power of the computer to develop space based global mapping programs, analyze and improve complex strategic nuclear war plans, support Star Wars technology development and manage a variety of military research, development and acquisition programs

During his second career, Mr. Totten applied this experience to design, create and manage a state-of-the-art electronic warfare laboratory at Fort Monmouth, New Jersey.

For the past 20 years he has applied his extensive practical knowledge and experience with programs such as Microsoft Word, Excel, Access, Power Point, Publisher, Front Page;  WordPerfect, Quattro Pro, Paradox, Presentations and Info Central; Intuit Quickbooks, Quicken for Home & Business; and a variety of other programs to help individuals and businesses take advantage of these powerful tools.

He is dedicated to helping clients develop and enhance their own skills and abilities to apply these tools to their own individual needs.

Mr. Totten is currently President of the West Point Society of the Lehigh Valley and a graduate of the United States Military Academy at West Point as well as the University of California at Los Angeles.

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